Back away from the keyboard. Slowly.

fingers hovering on keyboard (image)
Hold up there, hoss.

With everyone communicating online, human beings can tend to lose our civility while hammering out our feelings on a laptop. When you’re on the receiving end of passionate words, and particularly if you know how to use words with a vengeance, your first reaction may be to construct your own masterpiece of vitriol to lob back across the digital space.

Don’t go there.

Even if you don’t perform customer service via the typed word, taking the high road while engaging online is the absolute best practice all day, every day. Even if it means leaving the laptop or departing from your desk for a few minutes to grab a milkshake or some chocolate, maintaining a digital rep that is calm, cool, and collected is completely worth the wait. (And now you know my secret keys to peace.)

3 Ways to Respond

  1. Stick to the facts. In the face of heightened emotion, your best bet is to address the details with truth and sources.
  2. Get another opinion. An objective pair of eyes on your response can ensure you are reducing snark while saving face.
  3. Pause once more before posting. You’ve got your perfect response ready, but give it another moment before hitting the Post button.


What are your tips or solutions for avoiding reactive responses? Do you need another set of eyes on your drafted reply?

Find Really Quick Tips like these by following @Rachel_Really on Twitter.

Published by Rachel

In the words spoken by Samuel Jackson in Ironman 2, “I’m the most real person you’ll ever know.” Although I have a flair for the dramatic, I’ve never been one to live behind a facade. From the moment you meet me, I can promise you an experience grounded in transparency and lively with humor. My 40+ years of life have taught me the ability to laugh and to help others enjoy the moment with me. I use my eye for detail and focus on the big picture to bring success to anything I try, and that includes the work I do for my clients.

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